Internet Commerce Security Policy
The online store at www.TJTrailers.com is designed to give you options concerning the privacy of your e-mail address and other information you provide us. TJ Trailers is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption (sometimes known as 128-bit encryption). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact us over the telephone. Simply call 1-801-627-2526.
TJ Trailers respects your privacy. We only collect, store, and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, and provide service and support, and share product, service, and company news and offerings with you. We do not sell your personal information.
The information you provide will be kept confidential and used to support your customer relationship with TJ Trailers. Among other things, we want to help you quickly find information on TJ Trailers.com and alert you to product upgrades, special offers, updated information and other new products and services from TJ Trailers. Agents or contractors of TJ Trailers who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for TJ Trailers.
In addition, TJ Trailers may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if TJ Trailers reasonably believes it is necessary to do so to protect TJ Trailers, its customers, or the public.
All refused shipments will be subject to a 30% restocking fee and no credit will be given for shipping charges
Items can be returned within 20 days with our authorization. No returns are allowed on tires, wheels, axles and axle components, electrical parts, ball mounts, balls, and trailer plans. All returns require authorization from TJ Trailers. No returns will be accepted without prior authorization. Shipping Charges will NOT be refunded, unless it is an error on our part. Customer is responsible for return shipping charges. It is in your best interest to insure all returns/exchanges. The original manufacturer warrants all products. ALL returns will be charged a $15 or 20% handling fee, whichever is greater, unless it is an error on our part. Please call 1-801-627-2526 for return information.
Cancelled orders that have not already been shipped are subject to a $5 service fee.
Order Cancellation cannot occur once the item or items have been shipped.
All orders are usually shipped out in 1-3 business days. Every effort is made to ship by 3:00 PM on the same day as the order except Saturday and Sunday. Occasionally, because of an out-of-stock situation, shipping may be delayed. In the event that an item you purchased is going to be out of stock for longer than 4 business days you will be notified via e-mail or telephone.
We accept Visa, MasterCard, American Express and Discover. We do not allow COD orders.